Last Updated: 25th September, 2025

Skins Concept Boutique Hotel (“Hotel,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay at our property in Chania Town, Crete, Greece.

 

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1. Information We Collect

We may collect the following types of personal information:

• Identification data: name, date of birth, nationality, passport or ID number.

• Contact details: email address, phone number, residential address.

• Booking details: stay dates, preferences, payment method.

• Payment information: credit/debit card details (processed securely).

• Communication records: emails, messages, and inquiries sent to us.

• Website usage data: IP address, browser type, cookies, and analytics.

 

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2. How We Use Your Information

We use personal data for:

• Processing reservations, payments, and check-ins.

• Providing personalized guest services.

• Communicating booking confirmations, updates, and promotions (with consent).

• Ensuring safety and compliance with legal obligations (e.g., Greek hospitality regulations).

• Improving our website, services, and guest experience.

 

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3. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity – to manage your booking and stay.

• Legal compliance – to meet tax, hospitality, and public safety requirements.

• Legitimate interests – for hotel management, fraud prevention, and service improvement.

• Consent – for marketing communications and optional services.

 

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4. Data Sharing & Disclosure

We may share your information with:

• Service providers (e.g., payment processors, booking platforms).

• Authorities if required by law or for public safety.

• Business partners (only when necessary to fulfill services you request).

We do not sell or rent your personal data to third parties.

 

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5. Data Retention

• Booking and billing records: retained in accordance with Greek tax and hospitality laws.

• Guest data: stored only as long as necessary for service provision and legal compliance.

• Marketing data: kept until you withdraw your consent.

 

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6. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Sensitive payment details are processed securely in line with PCI-DSS standards.

 

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7. Your Rights (Under GDPR)

As an EU guest, you have the right to:

• Access your personal data.

• Correct inaccuracies.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing.

• Withdraw consent for marketing.

• Request data portability.

To exercise your rights, contact us at info@skinsconcept.com.

 

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8. Cookies & Online Tracking

Our website uses cookies to improve functionality, personalize content, and analyze traffic. For more details, please see our Cookie Policy.

 

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9. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in line with GDPR requirements.

 

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Skins Concept Boutique Hotel
Chania Town, Crete, Greece
Email: info@skinsconcept.com
Phone: [Insert Phone]

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your data is not handled in compliance with GDPR.